Visibility performance

Mr Pollet conference

During Mr Pollet Conference

I learnt that :

- Customers look for a personalized service
- Guest relation is the service which will make the difference
- Hotels must have online communication tools
- Expectations have changed
- It is important to fidelize clients
- Nowadays, customers trust more the ratings of the OTAs
- Digital tools allow to directly interact with the guest to facilitate his stay
- These applications have to remain simple in order to be used by everyone

Class Exercice

Hotel service changes